Customer Support

We Don’t Just Sell Machines—We Keep Them Running.

At Metal Machinery Solutions, our relationship begins after the machine is on your floor. Whether you need an emergency repair, a specialized replacement part, or training for a new operator, our dedicated support team is ready to help you minimize downtime and maximize productivity.

How Can We Help You Today?

1. Technical Service & Repair

Is your machine down or underperforming? Our factory-trained technicians provide both remote troubleshooting and on-site repair services.

  • Phone Support: Call our service desk at (612) 483-1745 for immediate assistance.

  • Request Service Online: Email us at service@metalmachinerysolutions.com

  • Preventative Maintenance: Ask about our PM programs to catch issues before they cause a breakdown.

2. Parts & Consumables

Don’t let a missing part stop your production. We stock a massive inventory of OEM parts and consumables for all the brands we represent.

3. Training & Application Support

New equipment? New staff? We offer hands-on training to ensure your team is operating safely and efficiently.

  • On-Site Training: We come to your facility to train your team on your specific setup.

  • Software Support: Help with CNC programming and nesting software.

  • Application Consulting: Not sure how to approach a complex job? Our experts can help you optimize your machine settings.

Before You Call/Contact Us

To help us provide the fastest solution, please have the following information ready:

  • Machine Make & Model

  • Serial Number

  • Brief description of the issue or error code

Contact Information

General Support Hours: Monday – Friday: 8:00 AM – 5:00 PM CST

Headquarters: 12070 43rd St. N.E., St. Michael, MN 55376

Phone: (612) 483-1745  Email: service@metalmachinerysolutions.com

Frequently Asked Questions

Do you offer both new and used machinery?

Yes. We maintain a large inventory of the latest technology from industry-leading brands, as well as a rotating stock of high-quality used equipment that has been inspected for performance and reliability.

Can I trade in my old equipment toward a new purchase?

Absolutely. We frequently help customers upgrade their shops by evaluating their current machinery and offering fair trade-in values to offset the cost of new technology.

How do I request technical service for my machine?

You can submit a service request via our website or call our dedicated tech line. To speed up the process, please have your machine’s make, model, and serial number ready.

Do you handle the delivery and installation?

We offer comprehensive “turn-key” services. Our team coordinates the rigging, delivery, leveling, and initial power-up/calibration of your machine so it’s ready for production immediately.